Same Day Cancellations
Anyone who cancels their appointment the same day it is scheduled, for whatever reason, will be considered a “same day cancellation”. They will be charged 50% of the service amount of the missed appointment. An Injury Recovery Massage client will be charged $84.00.
No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged the full amount for their “missed” appointment. An Injury Recovery Massage client will be charged $84.00.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.